We collect personal information for various reasons, depending on how you engage with us. Most often, it is to enable you to access the provision of wellbeing and resilience training and other business services that we offer. Sometimes, you may provide your information directly to us. Other times, your employer may nominate you to participate in our programs and provide your employee contact information to us, such as your name and work email address.
We will collect information such as your name, job title, organisation name, contact information (including email address and telephone number), gender, age, state, industry and wellbeing data from your employer if applicable. We will also collect your dietary requirements and emergency contact details if we are delivering a face-to-face workshop that is not held at your work premises.
We also use web analytics and tracking tools, such as cookies, to capture information that allow us to provide a more relevant experience or message to you. This data includes your IP address, preferences and interests, and demographic data provided by tools such as Google Analytics. See below for more information about cookies.
We may also collect other personal information that you submit to us, via our website, social media and other forms of surveys and promotion.
We collect your personal information directly from you as outlined above or when your organisation provides us with your information. This is always collected in a secure manner and once it is loaded into our secure database, the supplied records are destroyed.
The main ways we collect personal information about you are when:
We will only use your personal information for the purposes for which it was given to us such as communication and marketing, or for purposes which are directly related to the provision of our services.
Your personal information may be used by us in a number of ways, including to:
In certain circumstances, it may be necessary for us to disclose your personal information to third parties in order to assist us in providing our services, or where disclosure is required by us to meet our legal and regulatory obligations. Third parties may include:
If you are participating in our programs, we may also information and results from data collection conducted in connection with the programs.
We may also disclose your personal information to anyone authorised by you, or to whom you have provided your consent (either expressly or implied) or where another permitted general situation applies (as defined in Section 16A of the Privacy Act).
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic. Cookies allow web applications to respond to you as an individual. We only use this information for statistical analysis purposes, to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer, noting that this may affect your experience on our website.
Our website may link directly to websites operated by third parties. You acknowledge that linked sites are not operated by The Oranges Toolkit and therefore we are not responsible for how your personal information is managed on those sites.
We are committed to secure storage of your personal information and keeping our systems regularly updated to prevent loss or misuse of your data.
You agree that you will not give us false information or act in a manner that results in us collecting, using or storing false information.
If we no longer need your personal information, we will take reasonable steps to destroy, securely delete, or de-identify your personal information as appropriate.
When we contact you we will provide the opportunity to unsubscribe or update your details at any time. We take reasonable steps to ensure that the personal information held by us is accurate and up-to-date. If you believe that any of your personal information is inaccurate, please contact us on the details below.
If you do ask not to be contacted by our organisation, we will store your name and email address only for the purposes of ensuring that we do not contact you in the future.
The providers of our customer relationship management and online survey systems are located overseas and host data in the United States. Personal information may be disclosed to these service providers for the purposes of providing a platform service to us. The providers are required to use any data provided to them for the sole purposes of providing the services to us.
Our providers have numerous measures in place to secure the data provided to them. You consent to such overseas disclosure and acknowledge that entities outside of Australia may not be subject to substantially similar laws to those contained in the Privacy Act and you may not have the same rights to those afforded to you under the Australian laws.
You may request access to the personal information we hold about you. If you do so, we will respond to your request within a a maximum 7-day period and, where reasonable and practicable, give access to the information in the manner you request. This will be subject to any exemptions provided under the Privacy Act. You may request this information by writing to us.
If you wish to make a complaint about a breach of the Privacy Act by us, you may do so by providing your complaint verbally or in writing to the contact details listed below. We take all feedback seriously and will respond in a reasonable timeframe.
You may also make a complaint to the Office of the Australian Information Commissioner (OAIC). You may contact the Australian Information Commissioner via telephone on 1300 363 992, by submitting a complaint or inquiry online at OAIC or by writing to the OAIC at GPO Box 5218, Sydney NSW 2001.
If you have any questions or wish to contact us for any reason in relation to this policy, please contact our Privacy Officer (The Oranges Toolkit General Manager) at 1300 857 425 or firstname.lastname@example.org or mail to:
The Oranges Toolkit
c/- Camp Quality
491 Spencer St
West Melbourne Victoria 3003
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